Refund policy

Refund Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving your items.

Eligibility for Returns:
1.Items must be unused, in the original packaging, and in the same condition as received.
2.Customized or personalized products are non-returnable.

How to Return:
Contact our customer service at "10@twelvetap.com" with your order number.
We will provide instructions for returning the item.
Once the item is received and inspected, we will issue a refund or replacement.

Shipping Costs:
Return shipping is the responsibility of the customer unless the item was defective or incorrect.

Refunds will be issued to the original payment method within 7 business days after we receive the returned items.